We have extensive hands-on and tool specific technical support expertise. We work with stakeholders to enhance internal capability or provide interim capacity. Our related technical and management consultancy experience allows us to help clients to maximise the return on investment from technical capability in a project or programme specific context.
We work with internal and external stakeholders to define suitable incident categories, workflow, escalation channels, and support structures. We can then translate these processes into effectively configured service desk tools. Specific experience includes design, configuration, deployment and administration of BMC Remedy.
We can design, implement and deploy service monitoring toolsets. Specific experience includes Interlink Business Enterprise Server (BES), Microsoft System Center Operations Manager (SCOM).
We have developed and implemented models allowing national and regional public sector organisations to manage budgets for large IT infrastructure over 5-10 year periods.
Technical knowledge is essential when implementing effective IT solutions to organisational requirements. We can engage with in-house resource to realise project deliverables, and support legacy and new systems.