Applied Service Management Global Ltd was formed in Autumn 2010 to provide the market with skills and experience of its Company Directors and Associates. This remains the primary purpose of the company today.
Mark has over 50 years' experience within the IT industry, mainly managing large UK Government or University IT Infrastructures and Datacentres, with IT infrastructure and IT services teams of increasing size and responsibility for the UK Civil Service, EDS and the HE sector.
Mark obtained an ITIL® Manager's Certificate from the third course run in the UK and was part of the team that launched the Foundation Certificate whilst leading one of the first large scale implementations of ITIL. During his time with EDS and the UK Employment service, Mark ran a number of large scale national rollouts delivering on time and budget to over 1200 offices around the UK. As a member of the IT Services Management Board he was also responsible for the setting up of the Employment Service national data centres and a national service management centre in Sheffield, migrating the national jobcentre service to this new facility without downtime or service interruption.
Leaving EDS, he joined Sheffield Hallam University as Head of IT services and served the HE sector for 10 years before retiring to set up Applied Service Management Global (ASM Global) in 2010. Within ASM Global he has worked with Staffordshire County Council, YHMAN, University of Brighton, University of Hull and collaborated with NOV8 for JANET UK.
Vanessa has over 30 years experience within the IT industry; 18 of these working for a large UK University as IT sysadmin and manager before joining the company in 2011. Within ASM Global she manages the finance and technical duties of the company, in addition to delivering technical consultancy to clients administering various toolsets: Riverbed AppResponse, NetIM, BMC Remedy and System Center Operations Manager.
Within HE she had experience as a change manager, drawing up both Business and Technical Service Catalogues, project managing and implementing the deployment of BMC Remedy IT Service Management Suite, and Interlink and Microsoft event monitoring toolsets. She introduced the Opnet (now Riverbed) Application Performance appliances and their subsequent use in service costing as well as network troubleshooting.
Strong interpersonal skills and technical prowess have enabled her to both participate and lead technical and engineering teams. In addition to HE sector work, she has engaged in ASP.NET development, developing applications to work with client's existing software suite.