1. Introduction
This document explains how ASM Global Ltd collect, use and protect your personal data and l also explains what rights you have with regards to your personal data and how you may exercise those rights. The document covers data collected through personal contact, by telephone or social media, through our website and through organisations contracting us to provide training and consultancy services.
2. Who we are
Applied Service Management Global Ltd is the data controller for its own activities and determines what data is collected, how this data is going to be used and how this data is protected.
Our registered office address is:
Suite D5,
Sheffield Business Centre
Europa Link
Sheffield
S9 1XZ
UK
For questions about how we process personal data, or exercising your data subject rights, please email us at privacy@asmglobal.co.uk or write to us at the address provided in section
3. Collection of personal data
We collect personal data from you for one or more of the following purposes:
The table below provides detail about the data that we collect for each of these purposes, the lawful basis for doing so.
4. Lawful basis for the processing of personal data
The table below describes the various forms of personal data we collect and the legal basis for processing this data and the period for which we will retain the data. A number of data elements are collected for multiple purposes and some data may be shared with third parties; where this happens, this is also identified below.
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply:
Purpose of collection |
Information category |
Data collected |
Purpose for collection |
Lawful basis for processing |
Data shared with? |
Retention period |
1. To provide you with requested information |
Subject matter information |
Name, organisation name, addresses including , email address, telephone number, business sector. |
To provide appropriate information about requested services
|
Contractual fulfilment |
Internally only |
Maximum eight years from the date the information is collected.
|
To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest. |
Legitimate interest |
Internally only |
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Telephone number. |
Follow-up to ensure requested information meets needs and identify further requirements. |
Legitimate interest |
Internally only |
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Personal contact information provided through personal contact, trade
shows, website forms or any other means. |
General mailing list subscription. |
Consent |
Internally only |
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2. Transactional information |
Transaction details |
Name, physical address, email address, telephone number, bank account details (for credit accounts). |
To process purchase transactions for products and services with customers, and to ensure any transaction issues can be dealt with. |
Contractual performance |
Internally only |
Maximum eight years from the date of the performance of the contract. Eight years for VAT records from the performance of the contract |
For accounting and taxation purposes |
Statutory obligation |
Internally and professional advisers |
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Documentation should any contractual legal claim arise. |
Legitimate Interest |
Internally and professional advisers |
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Payment card data |
Primary account number (PAN), cardholder name,
service code, expiration date |
To fulfil purchase requests using payment cards. |
Contractual performance |
Payment card companies, all in line with the PCI DSS |
Retained while authorisation is pending. |
|
3. Course delivery information |
Fulfilment data |
Name, dietary requirements, special needs relating to disability. |
Appropriate catering arrangements for training courses. |
Contractual performance Consent Legal Obligation |
Internally and training venues |
Maximum six years from the date of the performance of the contract. |
Name, contact and identification details. |
Access to training courses, attendance registers. |
Contractual performance |
Internally and training venues |
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Name, contact and identification details. |
Exam attendance, exam results and certifications. |
Contractual performance |
Internally and external examiners, proctors and certification bodies |
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Name, contact details. |
Licensing details necessary for allocation and maintenance of licence to use software and products for e-learning and examinations. |
Contractual performance |
Internally and any third parties whose products or services you purchase from us. |
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Name, address(es), email address, contact details. |
Actual delivery of products or services, in physical or digital form, that you may have purchased from us. |
Contractual performance |
Internally and any third party companies with
whom we contract to deliver these requirements. |
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4. Security |
Security information |
Technical information that may be required for this purpose. |
To protect our website and infrastructure from cyber attack or other threats and to report and deal with any illegal acts. |
Legitimate interest |
Internally, forensic and other organisations with
which we might contract for this purpose. |
Relevant statutes of limitation. |
5. Communications |
Contact information |
Names, contact details, identification details. |
To communicate with you about any issue that you
raise with us or which follows from an interaction between us. |
Legitimate interest |
Internally and, as necessary, with professional advisers. |
Relevant statutes of limitation. |
6. Product development |
Survey data |
Names, contact details, identification details. |
To develop existing and new products that meet the expectations and requirement of our customers. |
Consent |
Internally and where additional consent is given for marketing purposes. |
Maximum of three years. |
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